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Ready To Join Midwest Exteriors MN Team!
Ready To Join Midwest Exteriors MN Team!
We are currently hiring experienced Exteriors professionals to fill various positions and build a fulfilling career with Midwest Exteriors MN.
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Unmatched Efficiency, Uncompromising Results
Time is precious, and we respect that. Our streamlined processes and skilled team ensure that most gutter installations are completed in just one day, without compromising on quality. We stand behind our work with industry-leading warranties, giving you peace of mind for years to come.
Inside Sales Representative
The Inside Sales Representative is responsible for handling customer inquiries, generating new leads, and maintaining strong client relationships. This role focuses on phone and online communication, assisting customers with product and service information, and supporting the sales team to drive revenue growth.
Key Responsibilities
Lead Generation & Sales Support
✔ Respond to inbound sales inquiries via phone, email, and web leads.
✔ Follow up with potential customers to convert leads into sales.
✔ Assist in qualifying leads and scheduling appointments for the outside sales team.
✔ Provide product and service recommendations based on customer needs.
✔ Support marketing efforts by distributing promotional materials and samples.
Customer Relationship Management
✔ Maintain regular communication with existing customers to ensure satisfaction.
✔ Identify opportunities for upselling and cross-selling services.
✔ Address customer questions and concerns promptly and professionally.
✔ Keep detailed records of customer interactions in the CRM system.
Sales Process & Documentation
✔ Assist in preparing quotes, contracts, and sales proposals.
✔ Track sales activity, including follow-ups and order status updates.
✔ Maintain an organized database of leads, prospects, and customer accounts.
✔ Ensure all sales reports are completed accurately and on time.
Collaboration & Teamwork
✔ Work closely with the outside sales team to coordinate efforts.
✔ Assist in handling administrative tasks related to sales operations.
✔ Support collections on past-due accounts when needed.
Industry Knowledge & Training
✔ Stay informed on industry trends, product offerings, and competitor activities.
✔ Attend internal training sessions to enhance product and sales knowledge.
✔ Provide feedback on customer needs and market demands to improve sales strategies.
Requirements
Education & Experience
✔ Required: High school diploma or equivalent.
✔ Preferred: Some college coursework or a degree in Sales, Marketing, or a related field.
✔ Preferred: 1+ years of experience in inside sales, customer service, or a related field.
Skills & Abilities
✔ Strong verbal and written communication skills.
✔ Ability to build rapport with customers over the phone.
✔ Excellent organizational and time-management skills.
✔ Proficiency in CRM software and Microsoft Office.
Work Conditions
✔ Office-based position with minimal travel required.
✔ Standard business hours, with occasional overtime as needed.
✔ Work involves prolonged sitting, phone usage, and computer work.
Requirements
Success in this role is measured by:
✔ Lead conversion rates and sales revenue generated.
✔ Customer retention and satisfaction levels.
✔ Timely and accurate documentation of sales activities.Contribution to team sales goals.
Sales Manager
Position Objective
✔ Help our inside and outside sales team increase leads, booked jobs, and referrals.
✔ Train and mentor sales reps and appointment setters to sharpen their skills.
✔ Build and enforce a consistent sales process and daily structure for success.
✔ Drive revenue while improving quality, accuracy, and team performance.
Key Responsibilities
Sales Leadership
✔ Run daily sales huddles and role-play sessions.
✔ Provide hands-on training in-office and in the field.
✔ Coach team members on improving close rates and handling objections.
✔ Track individual and team KPIs weekly.
✔ Review and correct all submitted sales contracts.
✔ Ensure profit margins are met on every job sold.
✔ Build and improve our internal sales training manual.
✔ Use a business plan framework to create scalable training and workflows.
Sales Process Oversight
Sales Rep to Sales Manager
✔ Receive all new lead submissions, contracts, and appointment outcomes.
✔ Get written explanations for leads that didn’t close.
Sales Manager to Claims Handler
✔ Forward all required paperwork to begin the insurance claims process.
Sales Manager to Production
✔ Submit scopes of work for approved retail and repair jobs.
✔ Production to Sales Manager
✔ Communicate delays, material issues, or warranty requests.
Administrative & Workflow Tasks
✔ Review all contracts daily for accuracy.
✔ Train reps on proper documentation and CRM use.
✔ Submit complete job files to production.
✔ Monitor workflow from lead to closed job.
✔ Add scripts, FAQs, and real-world examples to the sales training material.
Work Schedule & Compensation
Tuesday to Saturday
10:00 AM – 7:00 PM
Base Salary + Commission on Team Sales + Bonuses tied to performance benchmarks and profit targets
Project Manager
Oversee day-to-day jobsite operations, ensure materials and crews are on track, maintain communication with homeowners, and uphold job quality and safety standards.
Key Responsibilities
On-Site Job Management
✔ Confirm all materials have arrived.
✔ Knock on the homeowner’s door and introduce yourself.
✔ Ask for permission to park trailers and where to place them.
✔ Set up
- Tarp down
- Wheel chocks on trailer tires
- Cones and caution tape if needed
✔ Post permits if required.
Photo & Documentation Checklist
✔ Upload clear jobsite photos into the CRM
✔ Fill out the job checklist.
✔ Ensure proper crew setup and site prep
Neighborhood & Clean-Up Duties
✔ Place 20 door hangers around the job site (5 left, 5 right, 10 across street).
✔ Sweep the jobsite daily.
✔ Run a magnet every evening before leaving.
✔ Lock up loose material to prevent theft.
✔ Keep truck and trailer clean and organized.
Communication & Coordination
✔ Stay in contact with the Crew Leader and Production Manager.
✔ Notify the CEO if there are job concerns.
✔ Retrieve materials if needed and keep all receipts.
✔ Note unused materials for return and track quantities.
✔ Label all receipts with PO number and job name.
✔ Return excess materials to suppliers and document it.
Post-Job Wrap-Up
✔ Complete the job checklist.
✔ Upload notes, photos, and status updates in the CRM.
✔ Confirm the site is left clean and safe.
Expectations
✔ Report issues using the chain of command.
✔ Check and respond to email daily.
✔ Maintain a clean and professional appearance on site.
✔ Deliver projects that meet our standards for safety, quality, and customer satisfaction.
Office Administrator
Support day-to-day operations by managing communication, organizing documentation, and maintaining a smooth and professional front office experience for clients and staff.
Key Responsibilities
Daily Operations
✔ Answer phones and direct calls professionally.
✔ Schedule appointments and coordinate calendars.
✔ Respond to online leads and inquiries.
✔ Manage company email and voicemail.
✔ Perform accurate data entry and CRM updates.
✔ Handle permit applications and follow-up.
✔ Register completed projects for warranty coverage.
✔ Contact customers with updates and confirmations.
✔ Send thank-you cards after project completion.
✔ Maintain a clean and organized office environment.
Administrative Duties
✔ Monitor and track tools checked out by staff.
✔ Keep paperwork organized for each project file.
✔ Flag missing or incorrect documents to the assigned Exterior Consultant.
✔ Prepare files for production and sales teams as needed.
Daily Schedule Overview
8:00 AM
✔ Check voicemail and email
✔ Respond to urgent issues
✔ Follow up on online leads
9:00 AM
✔ Make outbound scheduling calls
✔ Coordinate required paperwork
12:00 PM
✔ 1-hour lunch break
1:00 PM
✔ Data entry and CRM updates
✔ Pull permits and track status
✔ Register warrantiesSend thank-you cards
4:00 PM
✔ Call clients with payment reminders
✔ Tidy and reset workspace for the next day
Expectations
✔ Maintain professionalism in all customer interactions.
✔ Keep communication clear and prompt.
✔ Be proactive with follow-ups and task completion.
✔ Stay organized and detail-oriented across all responsibilities.
Jobsite Supervisor
Oversee jobsite execution from start to finish. Ensure job efficiency, safety, and cleanliness. Serve as the communication link between production, crews, sales, and homeowners. Maintain accurate on-site documentation and handle field-level troubleshooting.
Key Responsibilities
Jobsite Setup & Start
✔ Load and prepare vehicle with tools and materials.
✔ Arrive at the jobsite and introduce yourself to the homeowner.
✔ Inspect the property for any existing damage and document with photos.
✔ Follow the photo checklist for before, during, and after images.
✔ Set up protective tarps, dump trailers, cones, and driveway protection.
✔ Verify material delivery, color, and quantity with packing slips.
✔ Coordinate with supplier if materials are missing or incorrect.
Onsite Job Management
✔ Monitor crew performance and job progress.
✔ Communicate regularly with the Crew Leader and Production Manager.
✔ Ensure the jobsite stays clean and organized throughout the day.
✔ Address any minor issues directly with crew; escalate when needed.
✔ Monitor material usage and coordinate reorders if necessary.
✔ Ensure safety procedures are being followed.
Post-Job Wrap-Up
✔ Run a magnet sweep of the entire property, including driveways and walkways.
✔ Confirm cleanup is complete and all tools are packed up.
✔ Lock up any leftover materials securely.
✔ Transport dump trailer and any unused supplies back to the yard.
✔ Complete the jobsite checklist and upload notes, photos, and status updates to CRM.
✔ Submit all receipts and documentation to the office.
Expectations
✔ Deliver organized, safe, and high-quality jobsite management.
✔ Communicate clearly with all stakeholders.
✔ Ensure accurate records, clean work areas, and satisfied homeowners.
✔ Be proactive and solution-focused throughout the day.
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